Additionally, IAM comes up with case studies of their previous customers that have faced a similar situation, and how they benefited after using Wonderware MES. IAM’s first step is always to study the customer’s various conditions on the plant floor. Later, the company builds a prototype or a proof-of-concept (POC) designed to address the client requirements. Once the client approves these, IAM begins the implementation of the final system on-site and educates them about its various functionalities.

Terence elaborates more on the product capabilities, "Wonderware MES software solution is very flexible and can model any manufacturing environment, be it a batch process or a discrete process or a hybrid.” This unique capability of the solution enables IAM to customise Wonderware MES to manage complex or simple manufacturing processes as per the client requirements. Giving an analogy, Terence compares Wonderware MES to LEGOs, wherein, it can accommodate any user-specific demands or customisation. Similarly, adding modules or functionalities at a later stage in the system is also possible without incurring a high cost or rearranging of previous modules. The other interesting aspect of the Wonderware MES is its reliability—the stable system once implemented, can last for years given it should have periodic updates and maintenance. With this regard, IAM’s technical support teams are available across different time zones, assisting the customers with round-the-clock maintenance to ensure high reliability of the system.

Apart from the MES system, IAM offers other products from Wonderware suite, including HMI/SCADA system, Enterprise Manufacturing Intelligence (EMI) system, Manufacturing Operations Management (MOM) system, and others. Their Wonderware InTouch HMI software provides graphic visualisation that takes the operations management, control, and optimisation to a completely new level. Whereas, their EMI system empowers manufacturers to analyse their overall operational performance using simple yet powerful data analysis and reporting tools.

IAM, moving forward, is venturing into other domains such as medical, wherein, they have recently rolled out HIPAA complaint proofreading system that validates the name printed on the box, resulting in no wrong item being dispatched from the manufacturing facility. Besides, the company is focusing on leveraging more predictive analysis into their offerings as this will future proof many aspects involved in the manufacturing process such as, predictive maintenance, which will result in manufacturers knowing exactly when the maintenance should be performed.