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Cincom Systems: Empowering Intelligent Manufacturing with Advanced Solutions
Cincom Systems history in some way reflects the history of the software industry. Similar to the evolution of the software industry, they too have served the customers first starting with Mainframe solutions transitioning through mini computers, desktop, web-based and now cloud solutions. Moving forward with a customer-centric approach, Cincom Systems have shifted its focus from back-office transactional software that was important in the early years of computing to now providing customer-focused solutions that are available on any platform.
Cincom Systems has been a pioneer of the computer software industry, beginning with the development of Database Management Systems to the introduction of the first Manufacturing Requirements Planning (MRP) systems in 1978, which evolved into the Control ERP system for advanced manufacturers. Serving the customer since the last 50 years, Cincom has kept its Control Manufacturing ERP system abreast with the latest technology crossing multiple technology inflexion points while many have failed to do the same and eventually disappeared from the ERP market. In the early 2000s, the company introduced their Configure Price Quote (CPQ) solutions to the market, which gave manufacturers a tool to ensure that complex products get an accurate price quote.
Today Cincom's CPQ suite of products supplements the tech-savvy manufacturing with solutions that work in concert with Artificial Intelligence, Machine Learning and Robotic Process Automation technologies. “CPQ software supports modern manufacturers by ensuring that products or services ordered by the customer are accurately quoted and the manufacturing order is specified correctly ensuring the customer receives exactly what they ordered,” says Graeme King, CEO at Cincom.
CPQ software supports modern manufacturers by ensuring that products or services ordered by the customer are accurately quoted and the manufacturing order is specified correctly ensuring the customer receives exactly what they ordered
CPQ allows manufacturers to create an effective multi-channel sales process that boosts sales performance with guided selling functionality. This helps them to capitalise on vital cross-sell and up-sell opportunities and increase deal margins, replicate successful sales processes across all channel and dealer networks. Moreover, with the need of B2B customers wanting to have a B2C buying experience today; CPQ helps deliver a better experience through the modified extendible platform with rule- and role-based experiences for dealers and agents.
On the other hand, Cincom’s CONTROL ERP enables advanced manufacturers high efficiency, precision production controls and innovative capabilities like lean, demand flow and supply chain management within a stable, high-performance platform. CONTROL ERP for complex enterprises integrates modules as a coordinated unit to help with order management, product engineering, operations, procurement, and accounting.
In an instance, Siemens, one of the world's leading provider of large motor, was striving for higher levels of customer satisfaction. They were looking to reduce quotation times, which stood at 3-5 days and decrease timelines for certified performance data generation. Looking in the market for the right solutions, Siemens zeroed down on Cincom CPQ to automate processes that would decrease customer response time, maintain consistency, and increase productivity levels. As a result, the quotation times reduced to just minutes; there was an increase in quote volumes (now ranging from 300 to 500 monthly), motor performance data generation time came from 4-6 weeks to less than one hour and product and price consistency throughout the organisation was maintained.
Cincom, being a leader in distributed computing since its inception, envisioning the future is adapting to cloud-based solutions to host additional customer experience offerings. Their solutions are cloud-ready for private cloud deployment and will soon be available as a public cloud offering. "The technology framework, unique to Cincom, will enable our customers to create customised solutions on a public cloud framework,” concludes Graeme King.